Privacy Policy

1. Introduction

fcjili ("fcjili," "we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the fcjili platform at fcjili.app (the "Platform"). This Privacy Policy ("Policy") describes how fcjili collects, uses, stores, shares, and protects personal information in connection with your use of the Platform.

This Policy applies to all registered players, prospective players, and visitors to the fcjili website, regardless of the device or method used to access the Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. If you have any questions about how fcjili handles your personal data, please contact our support team at the details provided in Section 13.

2. Personal Data We Collect

fcjili collects the following categories of personal data from players and users of the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on a government-issued ID
• Date of birth (for age verification purposes)
• Philippine mobile number
• Email address
• Residential address (city, province, region)
• Government-issued ID number and document type (for KYC verification)

2.2 Financial Data

• GCash or PayMaya account number (last digits only, for transaction matching)
• Bank account details provided for withdrawal processing (BPI, BDO, Metrobank)
• Transaction history, including deposit amounts, withdrawal amounts, and timestamps
• Cryptocurrency wallet address (if USDT transactions are used)

2.3 Technical & Usage Data

• IP address and approximate geolocation (country/region level)
• Device type, operating system, and browser version
• Session duration, login timestamps, and logout timestamps
• Pages visited, games played, and features accessed on the Platform
• Betting history, game outcomes, and wagering patterns

2.4 Communications Data

• Records of communications with fcjili's support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing preferences and opt-in/opt-out records

3. How We Collect Your Data

fcjili collects personal data through the following means:

• Direct Submission: Data you provide when registering an account, completing KYC verification, making a deposit or withdrawal, or contacting our support team.
• Automated Collection: Technical data collected automatically when you access the Platform, including through cookies, web beacons, and server logs.
• Third-Party Sources: Data received from payment processors (e.g., GCash, PayMaya, BPI) to verify transactions, and from identity verification service providers used for KYC compliance.
• Regulatory Sources: Data received from PAGCOR or other regulatory authorities in connection with compliance obligations, including self-exclusion registers.

4. How We Use Your Personal Data

fcjili processes your personal data for the following purposes, each of which has a lawful basis under applicable data protection law:

• Account Management: To create, maintain, and administer your fcjili player account, including verifying your identity and age.
• Service Delivery: To provide access to games, process bets, calculate winnings, and deliver the core features of the Platform.
• Payment Processing: To process deposits and withdrawals via your chosen payment method, and to maintain accurate financial records.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering (AML) obligations, and other applicable Philippine laws and regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Responsible Gaming: To monitor gaming patterns, enforce deposit limits and self-exclusion requests, and identify players who may be at risk of problem gambling.
• Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time.
• Platform Improvement: To analyze usage patterns and technical performance data in order to improve the Platform's features, stability, and user experience.

5. Sharing Your Personal Data

fcjili does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly as necessary:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa, Mastercard, and USDT processing partners, for the purpose of executing your financial transactions.
• Identity Verification Providers: Third-party KYC service providers used to verify your identity and age in compliance with regulatory requirements.
• Regulatory Authorities: PAGCOR and other Philippine government agencies, where disclosure is required by law, court order, or regulatory directive.
• Fraud Prevention Services: Third-party fraud detection and prevention platforms used to protect the integrity of the Platform and its players.
• Technology Partners: Cloud hosting providers, content delivery networks, and software vendors who process data on our behalf under strict data processing agreements.
• Game Providers: Licensed game studios and live dealer providers whose games are hosted on the fcjili Platform, to the extent necessary for game operation and dispute resolution.

All third parties with whom fcjili shares personal data are contractually required to handle that data in accordance with applicable data protection laws and to use it only for the specified purpose.

6. Cookies & Tracking Technologies

fcjili uses cookies and similar tracking technologies to enhance your experience on the Platform, maintain your session, and collect usage analytics. The types of cookies we use include:

• Essential Cookies: Required for the Platform to function correctly, including session management, login authentication, and security features. These cannot be disabled.
• Analytics Cookies: Used to collect aggregated, anonymized data about how players use the Platform, helping us identify areas for improvement.
• Preference Cookies: Used to remember your settings and preferences, such as language selection and display options.
• Marketing Cookies: Used to deliver relevant promotional content within the Platform, based on your activity and preferences. These are only active if you have opted in to marketing communications.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies may affect the functionality of the Platform.

7. Data Retention

fcjili retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Financial transaction records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications are retained for three (3) years from the date of the interaction.
• Technical and usage data is retained for up to two (2) years for analytics and security purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our internal data disposal procedures.

8. Data Security

fcjili implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the fcjili Platform.
• Encrypted storage of sensitive data, including financial information and government ID details.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments conducted by independent security professionals.
• 24/7 monitoring of the Platform's infrastructure for suspicious activity and potential security incidents.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.

9. Your Data Rights

As a data subject under applicable Philippine data protection law (Republic Act No. 10173, the Data Privacy Act of 2012), you have the following rights with respect to your personal data held by fcjili:

• Right to Access: You may request a copy of the personal data fcjili holds about you.
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: You may request deletion of your personal data, subject to fcjili's legal and regulatory retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request that your personal data be provided to you in a structured, commonly used, and machine-readable format.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.

To exercise any of these rights, please contact fcjili's Data Protection Officer via the contact details provided in Section 13. We will respond to all verified requests within thirty (30) calendar days.

10. Minors & Age Restrictions

The fcjili Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. fcjili does not knowingly collect personal data from individuals under the age of 21.

If fcjili becomes aware that personal data has been collected from a person under 21 years of age, that account will be immediately suspended, all associated data will be deleted, and any deposits will be returned in accordance with applicable regulations. If you believe a minor has registered on the Platform, please notify our support team immediately.

11. Third-Party Links & Services

The fcjili Platform may contain references to third-party game providers and payment services. These third parties operate under their own privacy policies, which fcjili does not control. fcjili is not responsible for the privacy practices of any third-party service provider.

We encourage you to review the privacy policies of any third-party services you interact with in connection with your use of the fcjili Platform. fcjili's Privacy Policy applies solely to data collected and processed directly by fcjili.

12. Changes to This Privacy Policy

fcjili reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where practicable, notify registered players via email or in-platform notification.

Your continued use of the fcjili Platform following the posting of a revised Privacy Policy constitutes your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how fcjili protects your personal data.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact fcjili's Data Protection Officer:

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our dedicated Responsible Gaming page.